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PROGRAMMING CHALLENGES
Tech Support Ticket System
Difficulty:
3 Hard
2.2 Practice Exam Questions
Topic:
Part 1: Write a program to manage a tech support ticket system. Each ticket has a priority (High, Medium, Low) and time required to resolve (in hours). Input the number of tickets and calculate the total time required for each priority level. Part 2: Extend the program to include an escalation process where Low priority tickets older than 7 days are upgraded to Medium. Output the updated ticket details.
Inputs: Number of tickets, priority, time required, ticket age. Outputs: Total time for each priority, updated ticket details. Calculations: Sum time, update priority. Variables: tickets, priority, time, age, total_time, updated_tickets.
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