top of page

Terms and Conditions

  1. Booking Confirmation:

    • All tutoring sessions are confirmed upon receipt of payment.

    • Bookings are subject to availability and are on a first-come, first-served basis.

  2. Cancellation Policy:

    • Cancellations for 1:1 tutoring, made more than 48 hours before the scheduled session are eligible for a full refund.

    • Cancellations made within 48 hours of the scheduled session will not be refunded.

    • Cancellations for masterclass events are not eligible for a refund.

  3. No-Show Policy:

    • In the event of a student not attending a scheduled session without prior notice, no refund will be provided.

  4. Rescheduling:

    • Requests to reschedule sessions can be made up to 48 hours before the original session time. Requests will be accommodated where possible however, they are subject to availability and at the discretion of Smash Your Exams tutors.

  5. Late Arrival:

    • If a student arrives late for a session, the tutor will make reasonable efforts to accommodate the remaining session time, but no additional time will be added.

  6. Student Responsibility:

    • Students are responsible for providing accurate and relevant information about their academic needs.

    • It is the student's responsibility to bring any necessary materials or coursework to the tutoring session.

  7. Tutoring Environment:

    • The tutoring environment should be conducive to learning. Distractions and interruptions should be minimised during sessions.

    • If the student doesn't continue to ensure there is a purposeful learning environment (for example, silly comments, inappropriate use of the chat facility etc.) The tutor has the right to terminate the remainder of the session - no refund will be offered.

      • In the event inappropriate behaviour takes place during a group masterclass, the student(s) involved will be removed from the session with no refund for the session. ​

  8. Code of Conduct:

    • Respectful and professional conduct is expected from both tutors and students.

    • Any inappropriate behaviour may result in the termination of tutoring services without a refund.

  9. Intellectual Property:

    • All teaching materials provided by the tutor remain the intellectual property of the tutor and may not be reproduced or distributed without permission.

  10. Feedback and Concerns:

    • Clients are encouraged to provide feedback on tutoring services. Any concerns should be communicated promptly for resolution.

  11. Force Majeure:

    • In the event of circumstances beyond our control, such as technical issues, illness of a tutor, natural disasters or other unforeseen events, we reserve the right to reschedule or cancel sessions. Refunds will be handled on a case-by-case basis.

  12. Payment:

    • Full payment is required in advance to confirm and secure tutoring sessions.

 

By booking our tutoring services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. We reserve the right to update or modify these terms at any time, and clients will be notified of any changes.

For more information on how your data is handled, please see our privacy policy.

bottom of page